SHIPPING & RETURNS
Sleeping bags will ship via USPS. Processing times to get your item in the mail are approximately 2-3 business days from the time an order is placed.
Custom order lead times are an exception - these are currently taking 2-4 weeks to complete. You will receive an email with shipping information once available.
Returns are accepted for unused, undamaged items with 14 days of purchase. Buyer is responsible for all return shipping costs and insurance if desired. Please return items in original cardboard box and packaging, do not ship in soft packaging as this puts the item at risk for puncture/damage with shipping handling services.
If you need to cancel an order, email us or use the contact form to submit a request within 3 business days of placing the order. All requests within 3 business days will be granted. Past that time, your order has likely been started or materials have been purchased and we will be unable to refund the full amount. See Policies or reach out if you have questions.
If your item has been used, there are limited reasons we will accept returns. If this is the case, please reach out. We want you to be thrilled with your products and strive to make your dog happy.