top of page

  SHIPPING & RETURNS  

SHIPPING POLICY

Please see individual item listings for current lead-times. 

You will receive an email with shipping information once available. 

Dog and person backpacking hiking
Dog in a tent hiking backpacking
RETURN POLICY

As these are custom items, returns are not accepted. Exchanges for a different size are accepted for unused undamaged items with 14 days of purchase, minus a 20% restocking fee.  Buyer is responsible for all return shipping costs and insurance if desired.  Please return all items in original cardboard box and packaging. Do not ship in soft packaging as this puts the item at risk for puncture/damage with shipping handling services.​

If you need to cancel an order, email us or use the contact form to submit a request within 2 business days of placing the order.  All requests within 2 business days will be granted.  Past that time, your order has likely been started or materials have been purchased and we will be unable to provide a refund.

If you have any other questions, please reach out.  We want you to be thrilled with your products and strive to make your dog happy.

bottom of page